WebATTILA

WebATTILA is a Web-based front-end for the ATTILA Debt Recovery system. It runs on the Open-Source Apache web server. It provides a high level of security, and all the User ID and password facilities that are standard for ATTILA.

It lets Users, who have the requisite permissions, view and enter cases, and make payments against those cases.

A WebATTILA installation can support multiple clients, with each client restricted to accessing only those cases that are his.

Web Login Screen

This will be the screen that the User will see when they access the website.  To enter WebATTILA, the User must enter the site password. When it is correctly entered they will see the User login screen.

  • Each active WebATTILA session is assigned a notional Console number, which is used for audit trail purposes. (Console numbers are shared between standard ATTILA sessions and WebATTILA sessions.)

User ID Login

The User must enter his personal User ID and password on this screen.  The System will then check them against the list of approved and active User IDs. It will check:

  1. That the User ID is not blocked.
  2. That the User ID is not currently logged on elsewhere.
  3. That the number of simultaneously active Users has not been
    exceeded.
  4. That the workstation does not have another WebATTILA session
    already active

The System will then determine the access rights of this User:

  1. Is the User restricted to accessing only the cases of a particular
    Client on the System?
  2. Can the User enter cases?
  3. Can the User enter payments?

The User will then see the Options screen.

Options Screen

The software is aware of the permissions that each User ID has. If a user does not have permission to enter cases or payments, then those options will not be displayed.

When the User has finished using WebATTILA, they should click on the Log-Out button to terminate the session. (If there is no activity on the workstation for 15 minutes, then WebATTILA will automatically terminate the session.)

When a session has been terminated, the workstation and console number are released for re-use by another user.

Select Debtor Screen

Debtors can be displayed by entering any of:

  • The client reference number.
  • The debtor ID and the case ID.
  • His car registration number (in parking fine cases).
  • His claim number.

If there are several cases that match the entered parameters, a list will be displayed for the user to choose from.

If the case requested does not belong to the User, then he will not be allowed to see it. (If multiple cases have the same Client Reference Number or car registration number, only those belonging to this User will be displayed on the selection list.)

Sample Debtor Display

Depending on the case type, there are many different items that can be displayed. WebATTILA will only display items that are relevant to the case. (E.g. levy fees will not be displayed for Debt cases.)

Copies of this screen can be printed to provide a hardcopy status report on the case.

Having reached this screen, the User can either return to the Options screen, put the case on STOP, add a new web message regarding this case, or click to go to the Payments-Entry screen.

This screen lets users enter new cases if they have the required privileges.

Add New Case Screen

WebATTILA understands many different case types. (A few are shown on the pull-down list on the illustration above.) Some User IDs are restricted to entering only a subset of the range of case types. Such Users will see only their authorised case types on the pull-down list. (This also applies to ATTILA sites that do not support the full range of case types.)

Depending on the case type selected, WebATTILA will display different prompts/screens to collect the appropriate data for that case type.

E.g. the car registration number will only be collected if the case type is a parking offence.

When the User has entered the data, it will be validated, and if it is invalid, an appropriate error message will be displayed.

If the case is valid, it will be added to the ATTILA database, and henceforth be accessible both from ATTILA and WebATTILA.

After a new case has been entered, WebATTILA will display it.

If the user is authorised to enter payments, he can select the Payment-Entry option, and he will see the screen below.

Add a new payment screen

The User must now select a Debtor/Case to receive the payment. This can be done in 3 ways:

  1. Enter the Client reference number
  2. Enter the Debtor and Cases Id
  3. Access this screen from the View-Case screen, which will select the appropriate case automatically.

If the User attempts to access a case that he is not authorised to see, an error message will be generated.

All payments entered by this screen are assumed to have gone direct to the Creditor. Payments cannot be registered if they have been made to the recovery agent.

After a payment has been entered, WebATTILA will display the case details, with the updated balance.

It’s possible to stop a case from View-Case Screen. When the user chooses this option, he has to enter the reason why he stopped it.

Stop case screen

When the case is stopped, the View-Case page is reloaded, to apply changes.

The user can add a new web message from the View-Case page as well. When he chooses this option, the screen below is displayed.

Add new web message screen

A web message is used to add notes about the debtor, or case that the client needs to bring to the attention of the office.

You would use this to tell the office about a balance change to the case or other important information.

This information is entered on the debtor diary and will be added to the next diary run. It will then added to the case history of the case on ATTILA when the diary date has been reached.

Logging Visits

Select View Case from the following screen :

Main Menu

Select the debtor number and if not case 1, the case number. Alternatively enter the client reference, car registration or claim number of the case for which you wish to enter a visit.

Selecting Debtors

You will then be taken to the debtor information page.  This will look as follows:

Debtor Information Page

On the right hand side of the screen you will have a list of options, these are also repeated at the bottom of the page.

To add a new visit select the options “Log a visit”, you will then be taken to the screen below :

Logging a VIsit

From this screen you can amend debtor details if required, eg if the telephone number is incorrect, select the box with the telephone number in and amend it.

You will then need to select the Outcome code you require.  Click on the arrow next to Outcome and you will be given a list of options eg :

Outcome Codes

Select the Outcome that is the most appropriate, Additional Outcomes can be added to the list within the ATTILA System.

You will then need to log if there were any fees charged at this visit. If fees were charged, you will need to select YES in the box next to “Enforced or other fees charged”.  If fees were not charged, select NO.

You need to enter notes about the visit. The text will go off the screen, as it does not wrap round. There is a limit to how many characters you can have in the visit note box. If you are writing a very long visit note there will be a warning pop up to say you are about to reach your limit. You will be able to see the whole text on the final screen once you have finished logging the visit.

If you need to enter a Debtor note there is also a limit if you are writing a long note. There will be a warning pop up if you are close to reaching the limit.

Visit Notes

Select SUBMIT to log the visit into ATTILA.

If you select YES to “Enforced or other fees charged”, you wlil then be taken to this screen :

Fee Details

You can then select what fee type you are charging, by clicking on the downward arrow next to Reason for additional costs. If it is the first Enforcement on this case, an Enforcement fee will automatically be added, so you do not need to select this.

If you choose Disposal fee this is also calculated automatically and you DO NOT have to put an amount in the top box. The amount will be added by ATTILA.

Enforcement and Disposal fees will be spread over relevant cases pro–rata.

For other fee types you need to add an amount in the additional costs box.

Types of Fees

On this screen you can also select how many days to the next automatic action.

After adding a fee or if no fee was added, you will be returned to the Debtor Information screen and will be able to view the visit notes and fees charged on this screen as follows:

Visit logged on Debtor Screen